Abstract
The study aimed to identify the impact of single-window services on the satisfaction of service recipients. Service, developing employee skills and refining their knowledge, especially direct service providers, through holding courses and workshops in the field of communication skills and public relations, and the need for municipalities in the Hashemite Kingdom of Jordan to adopt the concepts of citizen satisfaction applied in the private sector by activating all the tools of the single window system and conducting benchmarking comparisons to reach the specifications of providing work in its optimal form, especially the procedures for conducting and facilitating transactions, and applying the concepts of citizen knowledge management in all its dimensions to reach the highest levels of satisfaction for service recipients.

Keywords: Satisfaction of Service Recipients, Single window services, Municipalities.

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